Information We Collect
When you interact with Sewage Cleanup Team through our website, mobile interface, or telephone dispatch lines, we collect the minimum necessary data to provide professional restoration services:
- Contact Information: Name, telephone number, callback contact, and email address provided during telephone calls or electronic inquiry submissions.
- Property Details: Physical property address, city, state, postal ZIP code, building type, and description of the sewage or water intrusion loss.
- Communication Records: Call recordings, time logs, and notes generated during emergency dispatch coordination for quality control, training, and operational dispatch accuracy.
- Automated Analytics Data: Non-personally identifiable technical information, including IP address, browser type, referring pages, and device operating system collected via standard server logs and cookies to improve website functionality.
How We Use Your Information
We use collected information solely for legitimate business operations and emergency dispatch purposes:
- Coordinating and dispatching qualified emergency biohazard cleanup crews directly to your property address.
- Communicating with you regarding arrival windows, equipment requirements, and first-hour safety protocols.
- Assisting you with detailed documentation, photographic logs, and scope sheets for your property insurance claim.
- Complying with applicable legal, regulatory, and municipal public health recordkeeping requirements.
Information Sharing and Disclosure
We respect your privacy and enforce strict limits on information sharing:
- Service Providers: We share your contact details and loss description exclusively with verified local restoration crews dispatched to remediate your property.
- No Third-Party Marketing: We do not sell, rent, lease, or distribute your personal contact information to third-party data brokers, marketing agencies, or unrelated commercial organizations.
- Legal Compliance: We may disclose information if required by law, subpoena, or government authority to protect public health, safety, or legal rights.
Cookies and Tracking Technologies
Our website utilizes standard session cookies to ensure fast page loading, maintain navigation states, and evaluate general website traffic trends. You can disable cookies through your browser settings, although certain interactive features like ZIP code lookups may experience reduced functionality.
Data Security and Retention
We maintain technical and organizational safeguards designed to protect personal data against unauthorized access, loss, or disclosure. Emergency service logs and customer records are retained only as long as necessary to fulfill operational, tax, legal, and warranty obligations.
Contact Our Privacy Officer
If you have questions regarding this Privacy Policy or wish to update your contact information, contact us at:
- Sewage Cleanup Team
- Telephone: 1-833-974-5430
- Emergency Hours: 24/7 / 365 Days a Year