24/7 Emergency Dispatch Information
Sewage backups do not follow regular business hours. Our central dispatch telephone lines are staffed live 24 hours a day, 7 days a week, including holidays and weekends.
- Emergency Telephone: 1-833-974-5430
- Service Hours: 24 Hours a Day / 365 Days a Year
- Service Area: Nationwide across 48 States and 13,140 Municipalities
- Headquarters Dispatch Operations: Central Emergency Dispatch Network
Immediate Safety Checklist Before Calling
Before you pick up the phone, or while speaking with our emergency coordinator, follow these critical safety steps to protect your household and property:
- Evacuate the Contaminated Area: Keep children, elderly family members, and household pets far away from the affected room or lower level.
- Turn Off Main Water Supply: Immediately close your home's main water shutoff valve to prevent any additional water from entering the building's drainage lines.
- Stop All Plumbing Use: Do not flush toilets, run sinks, take showers, or operate washing machines anywhere in the house. Any drainage will force more wastewater up through the lowest floor drain.
- Avoid Electrical Shock: Never walk through standing sewage to reach an electrical panel, power cord, or appliance. If the circuit breaker is in a flooded basement, call your electric utility or an emergency electrician rather than stepping into the water.
- Shut Down HVAC at the Thermostat: Turn off your heating and air conditioning system from a dry location. Operating the blower fan can pull microbial bio-aerosols and sewer gas into ductwork and circulate them throughout the entire house.
- Photograph the Waterline from a Dry Doorway: Take several clear photos and short videos of the water level and damaged personal belongings to establish proof of loss for your insurance adjuster.
Information to Have Ready for Our Coordinator
When you call 1-833-974-5430, having the following details ready will help our team dispatch the correct equipment and crew immediately:
- Exact Street Address and City: Ensures rapid GPS routing for our mobile extraction trucks.
- Affected Level: Whether the sewage is located in a finished basement, unfinished crawlspace, slab-level bathroom, or multi-story commercial area.
- Source of Contamination: Whether the backup came from a single toilet, a floor drain, an ejector pit, or a surcharged municipal sewer main.
- Water Status: Whether wastewater is actively rising or has stopped flowing.
- Sewer Utility Type: Whether your property is connected to a municipal sewer system or a private septic tank.
Online Priority Dispatch Inquiry
If telephone lines are busy or you prefer submitting your details online, our emergency intake desk monitors priority electronic submissions continuously. Include your callback number, property address, and a brief description of the loss for immediate follow-up.
Connect With Sewage Cleanup Team Today
Do not let dangerous black water compromise your property or health. Call Sewage Cleanup Team right now at 1-833-974-5430 for immediate 24/7 response.